afd77 Privacy Policy

Introduction

afd77 ("we", "us", or "our") is committed to protecting the privacy and personal data of every user who accesses our platform at afd77.app. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your data. By using afd77, you agree to the practices described in this document.

This policy applies to all visitors, registered players, and account holders across Bangladesh, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We encourage you to read this document carefully and contact our support team if you have any questions.

Information We Collect

To provide you with a fully functional, secure, and personalised betting experience, afd77 collects specific categories of personal and technical data. This collection occurs when you register an account, make a deposit or withdrawal, interact with our games, or contact our customer support team.

• Identity information: full name, date of birth, and nationality — used to verify your identity and ensure you meet the 21+ age requirement.
• Contact details: email address and phone number — used to communicate account updates, security alerts, and promotional offers where you have opted in.
• Financial information: payment method details (bKash wallet number, Nagad account, Rocket number, bank account details) — used exclusively to process deposits and withdrawals in BDT.
• Technical data: IP address, device type, browser version, operating system, and session duration — used to maintain platform security and detect fraudulent activity.
• Behavioural data: game history, bet amounts, win/loss records, and preferred gaming categories — used to personalise your experience and support responsible gaming monitoring.

We do not collect sensitive information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless required by law or a specific player-protection process.

How We Use Your Information

afd77 processes your personal data only for legitimate purposes directly related to the operation of our platform and the protection of our users. The specific purposes include:

• Account creation, identity verification (KYC), and ongoing authentication to keep your account secure.
• Processing financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local bank transfers in BDT.
• Providing customer support, resolving disputes, and responding to queries submitted to our support team.
• Monitoring gaming patterns for responsible gaming purposes, including detecting signs of problem gambling and enforcing self-exclusion requests.
• Sending transactional communications such as deposit confirmations, withdrawal updates, and security alerts.
• Improving our platform through aggregated, anonymised analytics — for example, understanding which games are most popular among players in Bangladesh.

Data Sharing and Disclosure

afd77 does not sell or rent your personal data to any third party. We may share specific, limited data with carefully selected partners solely to fulfil the services we offer. These circumstances are:

• Payment processors: We share transaction data with payment partners (such as bKash, Nagad, and local bank gateways) strictly as required to complete your deposit or withdrawal requests.
• Technology and game providers: We may share anonymised usage data with game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to support fair play certification and game performance monitoring.
• Legal obligations: We may disclose your information when required by applicable law, court order, or regulatory authority, or when we reasonably believe disclosure is necessary to protect the rights, property, or safety of afd77 or its users.

In all cases where data sharing occurs, we apply strict contractual obligations on our partners to maintain the confidentiality and security of your information in line with this Privacy Policy.

Cookies and Tracking Technologies

afd77 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect analytical data that helps us improve our platform. Cookies are small text files stored on your device by your browser. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You have the right to refuse or manage cookies through your device or browser settings. Please note that disabling certain cookies may affect the functionality of parts of the afd77 platform, such as staying logged in or accessing personalised features. We do not use cookies to build advertising profiles or share behavioural data with advertising networks.

Data Security

afd77 takes the security of your personal data seriously. We implement a range of technical and organisational safeguards to protect your information against unauthorised access, accidental loss, disclosure, or destruction. These include SSL/TLS encryption for all data transmissions, secure server infrastructure with access controls, regular security assessments, and staff training on data protection best practices.

While we apply robust security measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, afd77 will notify affected users without undue delay and take all reasonable steps to mitigate the impact.

Your Rights Over Your Personal Data

As a user of afd77, you are entitled to exercise the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with sufficient identification information to allow us to process your request.

• Right of access: You may request a copy of the personal data we hold about you, along with information on how it is being used.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct or complete it.
• Right to erasure: You may request deletion of your personal data where there is no longer a legitimate reason for us to continue processing it, subject to any legal retention obligations.
• Right to restrict processing: You can ask us to pause or limit our use of your data while a dispute or verification is in progress.
• Right to object: You may object to us processing your personal data for direct marketing or profiling purposes at any time.

We will respond to all legitimate data rights requests within a reasonable timeframe. For complex requests, we may require up to 30 days. We will not charge a fee for exercising these rights unless a request is manifestly unfounded or excessive.

Data Retention

afd77 retains your personal data for as long as your account remains active or as necessary to provide you with our services. Following account closure, we retain certain data for a minimum period as required by applicable financial regulations and anti-money-laundering obligations. The specific retention periods are as follows: identity verification records are retained for a minimum of five years from account closure; financial transaction records are retained for a minimum of five years from the date of the transaction; customer support communications are retained for two years.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. You may request early deletion subject to our legal obligations as described in the rights section above.

Third-Party Links

The afd77 platform may contain references to third-party services or providers (such as game studios or payment partners). This Privacy Policy applies solely to afd77 and our direct data processing activities. We are not responsible for the privacy practices of third-party services. We recommend reviewing the privacy policies of any third-party providers whose services you use in connection with your afd77 account.

Children's Privacy and Age Restriction

afd77 is strictly an adult platform. Our services are intended solely for persons aged 21 years or older. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you must not register an account, deposit funds, or use any part of the afd77 platform. If we become aware that we have inadvertently collected data from a person under 21, we will immediately delete that information and close the associated account. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gambling platforms.

Changes to This Privacy Policy

afd77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered users via their registered email address or through a prominent notice on the afd77 platform at least 7 days before the changes take effect.

Your continued use of the afd77 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data. The date at the top of this page indicates when the policy was last revised.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way afd77 handles your personal data, please reach out to our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can contact us by email at [email protected]. Our support team is available 24/7 and aims to respond to all privacy enquiries within 2 business days. Please include your registered username and a clear description of your request to help us assist you efficiently.